2024

Customer service is a tough nut to crack. With customer service, you can’t afford to slip up and you’ve got to constantly be on your toes. Why do I say so? Studies show that people remember negative events more than positive ones… And running in the same vein, people are more likely to share about their bad

We’ve been waiting for Amazon to come to Australia for what seems like forever. The first wave of excitement came in April this year, when Amazon bought a 24,000 square meter warehouse in Melbourne, and confirmed that it was coming to Australia. In August, they started recruiting operations managers, pickers, packers, systems technicians, and HR specialists, and

Cyber Monday is quickly approaching, and it’s safe to say that 2017 is going to be another groundbreaking year for eCommerce store owners. There’s just one small question you should be asking yourself (as an eCommerce store owner): “Am I ready for Cyber Monday?” If you don’t feel completely prepared, don’t worry! The truth is, most

As if online sellers need another thing to worry about, right? Most of us are solopreneurs who manage a wide range of business tasks, including inventory, marketing, customer service, and accounting. Time is in short supply as it is! Now there’s one more task that eCommerce store owners need to add to that list: GDPR